At shstore, we are proud to offer international shipping to a variety of destinations worldwide. Our goal is to ensure that you can enjoy our handcrafted skincare and body care products, no matter where you are. Please read our international shipping policy below to understand the details of our shipping process.
Shipping Locations
We currently offer international shipping to select countries. The availability of international shipping depends on your location. If you are unsure whether we can ship to your country, please feel free to contact our customer support team at tomokateh@gmail.com.
Shipping Fees and Rates
Shipping fees for international orders vary based on the destination and the size/weight of your order. The shipping cost will be calculated at checkout before you finalize your purchase. Please note that customs duties, taxes, and other import fees may be applicable depending on the destination country and are the responsibility of the recipient.
Shipping Methods and Delivery Time
We offer various shipping methods to accommodate different needs. Delivery times vary based on your location and the shipping option selected. On average, international orders can take anywhere from 7 to 21 business days to arrive. Please note that delivery times are estimates and may vary due to customs processing or other unforeseen delays.
Order Processing
Once you place an order, we aim to process and ship your order within 1-3 business days. You will receive an email confirmation with tracking information once your order has been shipped. During busy seasons or promotional periods, there may be slight delays, but we will keep you informed.
Customs and Duties
As the recipient of an international order, you are responsible for any customs duties, taxes, or import fees imposed by your country’s customs authorities. These fees are not included in the shipping cost and will be due upon delivery. We recommend contacting your local customs office for information on any potential fees before placing your order.
Undelivered Packages
If your package is returned to us due to an undeliverable address, failure to pay customs fees, or other reasons, we will contact you to arrange for a re-shipment. Additional shipping charges may apply for re-delivery.
Lost or Damaged Packages
While we take great care in ensuring your products are packaged securely, once your order has been shipped, we are not responsible for any lost or damaged packages. If your order is lost or damaged during transit, please contact the shipping carrier directly using the tracking number provided. If there is an issue with the carrier, we will work with you to resolve the problem.
Contact Us
If you have any questions or concerns regarding international shipping, please don’t hesitate to contact us at tomokateh@gmail.com. Our customer support team is happy to assist you!
Thank you for shopping with shstore — we look forward to delivering our premium products to you wherever you are!